Most Snoozer Products are hand-sewn and custom made to order, so we typically ship within three business days depending on material availability. In-transit times depend on the zone in which the package is being delivered. Average ship times are between one and five days.
All SNOOZER PET PRODUCTS manufactured by ODONNELL INDUSTRIES, INC. a South Carolina Corporation carry a limited One Year Warranty. Each item is manufactured under the highest standards and is warranted to be free from material and workmanship defects for the original owner (proof of purchase is required). “Original Owner” is a person who purchased the item from SNOOZER PET PRODUCTS or its authorized dealer. Any item purchased from a private person or a dealer not authorized by SNOOZER PET PRODUCTS is specifically not covered under this warranty.
Returns and warranty replacements must be sent to SNOOZER PET PRODUCTS at the owner’s expense. Returns and exchanges must be returned with 30 days from the date of receipt. Items must be in new, unused, resellable condition (free of hair, stains, odor, dirt, etc) in order to receive a full refund of the purchase price.
Please download our returns and exchanges form and include it with your shipment to the following address. Please be sure to fill out the form as completely and accurately as possible so as to ensure the quickest handling of your request. You are responsible for the return shipping charges.
SNOOZER PET PRODUCTS
561 Bessie Road
Piedmont, SC 29673
ATTN: RETURNS AND EXCHANGES