All SNOOZER PET PRODUCTS manufactured by ODONNELL INDUSTRIES, INC. a South Carolina Corporation carry a limited One Year Warranty. Each item is manufactured under the highest standards and is warranted to be free from material and workmanship defects for the original owner (proof of purchase is required). “Original Owner” is a person who purchased the item from SNOOZER PET PRODUCTS or its authorized dealer. Any item purchased from a private person or a dealer not authorized by SNOOZER PET PRODUCTS is specifically not covered under this warranty.
This limited warranty covers defects encountered in the normal use of the product and does not apply if the item is damaged due to physical abuse, mishandling, accident, negligence, or if the product is modified or altered by the purchaser in any way. This warranty does not cover wearing or materials or components which may occur after extended use of the product, this warranty only applies to defects that impact the performance of the product, and not the cosmetic issues due to normal “wear and tear” of the product.
If one of our products ever fails due to a manufacturing or material defect, we will repair or replace it with the same or comparable item. In the event that the same or comparable item does not exist, SNOOZER PET PRODUCTS will issue a company credit for the most recent selling price for the damaged item (or purchase value if an original receipt is presented with the return).
SNOOZER PET PRODUCTS shall have no liability or responsibility to the original purchaser or any other person for any special incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by SNOOZER PET PRODUCTS. Except for the express warranty stated above. SNOOZER PET PRODUCTS makes no other warranties with respect the products, either expressed or implied. SNOOZER PET PRODUCTS reserves the right to make changes in design, materials and specifications without prior notice.
Returns and warranty replacements must be sent to SNOOZER PET PRODUCTS at the owners expense.
Please download our returns & exchanges form and include it with your shipment to the following address. Please be sure to fill out the form as completely and accurately as possible so as to ensure the quickest handling of your request. You are responsible for the return shipping charges.
SNOOZER PET PRODUCTS
90 ALLEN ST
GREENVILLE, SC. 29605
ATTN: RETURNS AND EXCHANGES